The Problem with Classic IVR
Let’s be honest: customers hate them. In a world where speed and experience matter, IVR is no longer enough. Every second your customers spend listening to menu options is a second closer to frustration, and churn.
Classic IVR systems force callers through a rigid sequence of menus, often requiring multiple selections before reaching the right department. This creates unnecessary friction and frustration, especially when options are unclear or irrelevant.
Traditional IVR treats every caller the same, offering no personalisation based on customer history, preferences, or intent. This one-size-fits-all approach ignores the growing demand for tailored experiences. On top of that, multilingual support is often limited or poorly implemented.
IVR systems rely on static, pre-defined scripts and complex configurations that cannot adjust in real time to a caller’s needs. If a customer’s request falls outside the rigid structure, the system fails, forcing escalation to human agents and increasing wait times.
The Solution: AI-Enabled Voice Bots
Today’s customers expect instant answers, natural conversations, and personalised experiences, and that’s exactly what AI voice bots deliver.
AI voice bots break free from the limitations of traditional IVR by enabling natural, human-like conversations in multiple languages. Customers can speak as they would to a real person, without navigating endless menus or memorising options. The bot understands intent and responds instantly, delivering a seamless experience that feels personal and effortless.
AI voice bots don’t just answer questions, they take action. Powered by modern integrations, they can send SMS confirmations, trigger emails, update records, or even schedule appointments in real time. This capability transforms your voice bot into a true digital assistant.
Our voice bots go beyond basic automation by connecting directly to your corporate directory, CRM or business applications. This integration allows them to access customer data, purchase history, and preferences, ensuring every interaction is relevant and personalised.
Voice bots as a service
Implementing a voice bot in Belgium still is a complex undertaking: mainly because of the multilingual and regulatory context. Therefor, we offer SMEs an end2end solution, so you don’t need to bother. Never spoken to an AI bot before? Try ours in any language: +32 260 10 356.
24/7 personal assistant from € 50/month
Automatically handle calls outside business hours. Our voice bot intelligently detects emergencies or urgent situations, instantly forwards them, or takes messages and callback requests, ensuring nothing critical is missed.
Automated phone operator from € 100/month
Detect the caller’s intent or recognise the name of an employee mentioned, and seamlessly transfer the call to the right person. From best-effort recognition to custom-trained speech models, we ensure smooth and accurate call routing.
Advanced FAQbot or voice agent from € 200/month
Streamline routine communications by automating standardised phone calls such as customer surveys, or issue ticket registration, saving time and improving consistency. Complement your web forms with voice forms for a complete omnichannel experience.
Prices excluding VAT and setup costs
A seamless telephony experience
We integrate the voice bot with your telephony solution and business applications. When needed, the conversation smoothly transitions from bot to human agent, on the same phone number.
01
Connect to Your Telephony Network
Whether you’re using a public operator or a private PBX system, the first step is to link your voice bot to your telephony infrastructure.
02
Train the Bot to Handle Calls
Using a combination of scripted flows and AI-powered understanding, the bot is trained to recognize caller intent, respond naturally, and guide conversations effectively.
03
Integrate with your applications
Connect your voice bot to your business applications. From CRM systems, to online calendars, to automate tasks and personalize responses.