Many businesses still depend on employees’ personal mobile numbers for professional communication. While this may seem convenient, it exposes your organisation to significant risks.
When employees use their personal mobile numbers for business, your company loses control over customer relationships. If an employee leaves, they often take their contacts with them, along with valuable trust and loyalty.
Personal mobile numbers make it impossible to guarantee continuity of service. When an employee is on holiday, sick, or unavailable, calls to their personal phone go unanswered. Customers experience frustration and may turn to competitors for faster responses.
Missed calls on personal mobiles are invisible to your organisation. You have no way to track unanswered calls, measure response times, or analyse communication patterns. This lack of insight prevents you from improving customer service and operational efficiency.
Personal numbers make it harder to enforce GDPR or industry compliance. Sensitive conversations may occur outside monitored systems, creating security vulnerabilities.
Two Ways to Integrate Mobile Telephony with Your Corporate Environment
Employees need mobile connectivity, but it should be part of a professional environment where communication is managed, monitored, and reported. This ensures uninterrupted service and an exceptional customer experience. Keep personal mobile numbers private, while enabling mobile devices to use a professional number.
01
Using Mobile Apps to Enable Professional Numbers
Mobile apps connect the employee’s smartphone to the company’s VoIP platform. Calls are made and received through the app, ensuring that the professional number is used instead of the personal mobile number.
Advantages: Easy to install and configure on smartphones, with rich features such as presence, chat, video. No need for specialised SIM cards or network changes.
Disadvantages: Relies on stable data or Wi-Fi. Employees must also keep the app running at all times, and switching between native dialer and app can feel cumbersome.
02
Network based integration for advanced capabilities
FMC integrates mobile SIM cards directly into the company’s PBX system at the network level. Employees use their native dialer, but calls are routed through the business platform, ensuring professional number presentation and full integration.
Advantages: No app or mobile data required and limited behavioural change : employees use their phone as usual. Works over the mobile network.
Disadvantages: Requires operator-level integration and compatible SIM cards. Typically more expensive than app-based solutions.
Discover our mobile subscriptions
Choose from our flexible mobile plans and integrate them seamlessly with any of our telephony solutions, whether via mobile app or network-based FMC integration.
Starter mobile subscription
200 call minutes (BE)
unlimited SMS
10GB mobile data
unlimited calls (BE)
unlimited SMS
35GB mobile data
optional 350GB mobile data
optional international calls
International subscriptions
unlimited calls EU+
unlimited SMS EU+
350GB mobile data
(100 GB RLAH)
optional 2000 min + SMS US+Canada